H.R. 538, Government Customer Service Improvement Act

Cost Estimate

As ordered reported by the House Committee on Oversight and Government Reform on April 18, 2012

H.R. 538 would set standards to increase the quality of customer service provided by government agencies. Under the bill, the Office of Management and Budget (OMB) would set customer service standards for federal agencies. Those agencies would collect information on their performance and report it to OMB. They also would have to display that information on their public Web sites. Agencies would also be required to designate an employee as a customer relations representative.